Tech Zity Radar #4: Customer Service Team

Date & time
15:30 - 16:30
06th May, 2021

About the event

Tech Zity Radar: a series of online events about how startups can master their growth while doing it in a smart & effective way. The best practices shared from business to business.


This time on Tech Zity Radar is Customer Service. We’ll host Nida Zukauskaite, Head of Customer Support Simplex Payment Services, the growing startup in the field of Fintech and cryptocurrency – making it accessible to all, part of the Tech Zity community.

Nida will briefly cover what steps need to be taken to build a support team that will last through thick and thin and help the startup grow:

  • What is a kick-ass team;
  • Hiring right for cryptocurrency work;
  • Upscaling;
  • A quick glance at market trends.


  • Keynote | How to build a kick-ass customer service team.
  • Q&A.
  • After the event, we will invite you all to Community Discord to discuss the topic further. (Registration necessary)


👋  Nida Zukauskaite is Head of Customer Support at a FinTech startup Simplex, who, as long as she remembers, hates bad service and loves a quality conversation. With this attitude, she’s building resilient teams to last through the severe storms which are caused by the ever unexpected cryptocurrency markets.


👋  Romualdas Įsoda – Serial founder & Product owner.